ᐉ Пользовательское соглашение TOTIS Pharma в Украине

Terms of use

 
RULES
These Rules define the general conditions, rules and method of sale carried out by TOTIS Pharma with a registered office in 77411, Ivano-Frankivsk region, Yezupil city, Ivasyuka street, house 10, through the online store and application https://totispharma.com (hereinafter: "Service").
BASIC CONCEPTS AND TERMS
Site or mobile application - the Internet site or mobile application " TOTIS Pharma: for cosmetologists " , which is a platform for posting information about products for the purpose of their sale (sale). The TOTISPHARMA platform is an online resource for ordering professional cosmetic products by beauty industry specialists: cosmetologists, aesthetic medicine doctors and others; which is also an information resource about cosmetic products with video content at the Internet address https://totispharma.com  .
Administration - specialists who directly manage the site, perform technical, organizational and other functions to ensure the operation and services of the site, information, consulting and other support for site users.
User - an individual, legal entity, individual entrepreneur who uses the services and uses the information located on the Site, makes orders and buys Goods on the Site.
User's Personal Account - the User's personal page on the Site, which contains information about the personal data of the account holder (user), TOTISPHARMA client data (if the user is such), as well as statistical and other information, access to which is possible only after entering identification data ( login and password).
Order - an application for the purchase of goods (s) completed and confirmed by the buyer through the basket on the website.
Working days - days of the week from Monday to Friday, excluding public holidays
Delivery - the actual act of delivery to the Buyer by the Seller through the Supplier of the Goods specified in the order.
Password - a set of letters, numbers or other symbols chosen by the Buyer during Registration in the Service, used to protect access to the Buyer's Account in the Service.
Entrepreneur - means an individual, a legal entity or an organizational unit other than a legal entity, who is given legal capacity by law, who carries out an entrepreneurial or professional activity on his own behalf and enters into a legal transaction directly related to his entrepreneurial or professional activity.
Entrepreneur with consumer rights - means an individual who enters into a contract of sale directly related to his economic activity, when the content of the contract of sale shows that he is not of a professional nature for this entrepreneur, arising, in particular, from the subject of his economic activity, on the basis of the regulations on the Central Register and information on economic activities.
Consumer - an individual who makes a legal transaction with an entrepreneur that is not directly related to his entrepreneurial or professional activities.
Sale and Purchase Agreement - a sale and purchase agreement concluded remotely on the terms set forth in the Offer, between the Buyer and the Seller.
Registration - means the actual action performed in the manner prescribed by the Regulations, necessary for the Buyer to use all the functionality of the Service.
Seller - means doing business under the name TOTIS Pharma with a registered office in 77411, Ivano-Frankivsk region, Yezupil city, Ivasyuka street, house 10, EDRPOU: 3378202369; email: info@totispharma.com , which is also the owner of the Service.
Goods - goods presented by the Seller through the Website or mobile application of the Store or mobile application, which may be the subject of the Sales Agreement.
GENERAL TERMS AND CONDITIONS
  1. This Agreement defines the conditions for the use by Users of the materials and services of the site https://totispharma.com (hereinafter referred to as the Site). This user agreement (hereinafter referred to as the Agreement) is addressed to an indefinite circle of persons, regardless of status (individual, legal entity, individual entrepreneur), who wish to find out information, view videos or documents, place an order for the purchase of the Goods on the Site located in Internet network at https://totispharma.com .
  2. The User is obliged to fully familiarize himself with this Agreement before registering on the Site. Using the Site and/or registering the User on the Site means that the User is familiar with this Agreement, understands and accepts it completely and unconditionally. All Users of the site https://totispharma.com use the Site or mobile application under their own responsibility.
  3. The information contained on the Store's Website is not an offer by the Seller within the meaning of the Civil Code, but only an invitation to Buyers to submit offers to conclude a Sales Agreement.
  4. The Agreement can be changed and / or supplemented by the Site Administration unilaterally without any special notice. A new or amended Agreement becomes valid after it is posted on the Site.
  5. The Agreement provides for the mutual rights and obligations of the User and the Site Administration, and is an open and public document.
  6. The Seller uses the "cookies" mechanism, which are stored by the Seller's server on the hard drive of the Buyer's end device when the Buyers use the Website or the Store's mobile application. The use of "cookies" is aimed at the correct operation of the Store Website on the Buyers' end devices. This mechanism does not destroy Customer's end device or change the configuration of Customer's end devices or the software installed on those devices. Each client can disable the "cookies" mechanism in the web browser of their end device. The Seller indicates that disabling cookies may, however, cause difficulties or interfere with the use of the Shop's website.
  7. In order to place an order in the Service through the Web or mobile application of the Store and to use the services provided electronically through the Website or mobile application or the mobile application of the Store, the Buyer must have an active email account.
  8. The Seller declares that the public nature of the Internet and the use of electronic services may involve the risk of receiving and changing customer data by unauthorized persons, therefore customers should use appropriate technical measures to minimize the above-mentioned risks. In particular, they should use anti-virus programs and programs that protect the identity of Internet users. The Seller never asks the Client to provide him with a Password in any form.
  9. All rights to the Service , including property copyrights, intellectual property rights to its name, its Internet domain, the Site or mobile application of the Store, as well as to patterns, shapes, logos posted on the Site of the Store or mobile application (with the exception of logos and photographs presented on the Website or mobile application) the Store for the purpose of presenting goods, the copyrights of which belong to third parties) belong to the Seller, and their use can only be carried out in the manner specified in the Offer, and with the consent of the Seller, expressed in writing.
 
REGISTRATION ON THE SITE / MOBILE APP
 
  1. The User agrees that in order to use the services of the Site or mobile application, he can go through the registration procedure, which is determined by the Site Administration.
  2. To carry out the initial registration, the User must fill out the registration form. When filling out the registration form, the User agrees to provide true, accurate and complete information about himself and his contact details. After registration, the User is assigned a Login and Password to enter the Website\mobile application.
  3. The User undertakes not to disclose to third parties the information necessary to enter the Site or mobile application - the login and password data specified during registration, and to store this data in a place inaccessible to unauthorized persons. For all actions performed on his behalf, that is, using his login and password to enter the Site / mobile application, the User is solely responsible.
  4. If the User provides incorrect information or the Site Administration has reason to believe that the information provided by the User is incorrect, incomplete or inaccurate, the Site Administration has the right to suspend or cancel registration and refuse the User to use the Site / mobile application and provide services.
  5. The user can contact the Site Administration with questions, suggestions for improving the work, or with any other information. At the same time, the User is responsible that this appeal is not illegal, threatening, violates copyright, discriminates against people on any grounds, and also contains insults or otherwise violates the current legislation of Ukraine.
  6. When filling out the registration form, the Customer has the opportunity to familiarize himself with the Offer, accepting its contents, marking the appropriate field in the form.
  7. When registering, the Client may voluntarily consent to the processing of his personal data for marketing purposes by checking the appropriate box in the registration form. At the same time, the Seller clearly communicates the purpose of collecting the Buyer's personal data, as well as the known or intended recipients of this data.
  8. The Buyer's consent to the processing of his personal data for marketing purposes does not determine the possibility of concluding an agreement with the Seller for the provision of the "Buyer Account" service electronically. Consent can be withdrawn at any time by submitting a relevant application from the Client to the Seller. The statement can be sent, for example, to the Seller's address by e-mail.
  9. After submitting the completed registration form, the Buyer shall immediately receive, to the e-mail address specified in the registration form, confirmation of registration from the Seller. At this moment, an agreement is concluded for the provision of the “Client Account” service in electronic form, and the Client has the opportunity to access the Client Account and make changes to the data specified during Registration.
ORDER PROCEDURE
  1. The user places an order on the website or mobile application independently. Any User who has passed or has not passed the registration procedure has the right to place an order on the Site\ or mobile application. By placing an order, the User confirms that he is familiar with the terms of this Agreement and agrees with them.
  2. In the absence of the Goods, due to technical problems, as well as for other reasons beyond the control of the Administration, the specified order is canceled in whole or in part, and the User is informed by sending him a notification.
  3. By placing an order and joining this Agreement, the User confirms that he is familiar with the "Payment and Delivery" section and agrees with it.
  4. The price of the Goods that the User has put in the "basket", its assortment and quantity, will be relevant only at the time of the formation of the "basket" and may change.
  1. By placing an order, the Buyer sends the Seller an offer to conclude a Purchase and Sale Agreement for the Goods that are the subject of the order.
  2. After placing an order, the Seller sends a confirmation of its dispatch to the e-mail address specified by the Buyer.
  3. Then, after confirming the order, the Seller sends information about the acceptance of the order to the email address specified by the Buyer. Information about the acceptance of the order for execution is the Seller's application for acceptance of the offer specified in § 4 above and after its receipt by the Client, a Purchase and Sale Agreement is concluded.
  4. After the conclusion of the Sales Agreement, the Seller confirms its terms and conditions to the Buyer by sending them on a permanent medium to the Buyer's e-mail address or in writing to the address indicated by the Buyer during Registration or placing an order.
  5. After placing an order, the Buyer can voluntarily consent to the processing of his personal data to receive a post-sales survey by checking the appropriate box in the displayed form. At the same time, the Seller clearly communicates the purpose of collecting the Buyer's personal data, as well as the known or intended recipients of this data. The survey is used to study the opinion about the transaction. The client can voluntarily fill out the questionnaire.
LIMITATION OF LIABILITY
  1. The Administration of the Website\mobile application is not responsible for any errors, typos and inaccuracies that may be found in the materials contained on this Website or mobile application. The Site Administration makes every effort to ensure the accuracy and reliability of the information provided. All information and materials are provided without warranty of any kind.
  2. The information on the Site or mobile application is constantly updated and may become outdated at any time. The Site Administration is not responsible for obtaining outdated information, as well as for the inability of the User to receive updates stored on the Site or mobile application.
  3. The Site Administration is not responsible for the statements and opinions of the Users of the Site or the mobile application, left as comments or reviews. At the same time, the Site Administration takes all possible measures to prevent the publication of messages that violate applicable law or moral standards.
  4. The Site Administration is not responsible for possible illegal actions of the User in relation to third parties, or third parties in relation to the User.
  5. The Site Administration is not responsible for the User's statements made or published on the Site or mobile application. The User agrees that the Site Administration, without the consent of the User, can delete any message of the User.
  6. The Site Administration has the right to use, at its own discretion, for its own purposes, the statements, comments of specialists without reference to the specific person who left such a comment. The Site Administration is not responsible for damages, losses or expenses (real or possible) incurred in connection with this Site or the mobile application, its use or inability to use.
  7. The Site Administration is not responsible for incomplete, inaccurate, incorrect indication by the User of his data when creating a User account, as well as for the loss by the User of the ability to access the Site or mobile application.
  8. If there are problems in using the Site or mobile application, disagreement with specific sections of the Agreement, or the User receives inaccurate information from third parties, or offensive information, any other unacceptable information, the User undertakes to contact the Site Administration so that the Site Administration can analyze and eliminate the relevant defects, limit and prevent the receipt of unwanted information on the Site or mobile application, and, if necessary, limit or terminate obligations to provide its services to any User who deliberately violates the provisions of the Agreement and the operation of the Site or mobile application.
  9. For the purposes of the foregoing, the Site Administration reserves the right to delete information posted on the Site or mobile application and take technical and legal measures to terminate access to the Site or mobile application of Users who, according to the opinion of the Site Administration, create problems in using the Site or mobile application by other Users, or Users who violate the requirements of the Agreement.
  10. The Administration is not responsible for the content and accuracy of the information provided by the User when registering on the Site or mobile application and placing an Order. The User is responsible for the accuracy of the information provided when registering on the website or mobile application and placing the Order, agrees to all risks associated with the inaccuracy of such information.
PAYMENT
  1. The prices on the Store Website or mobile application displayed next to this Product are gross prices and do not include information on shipping costs and any other costs that the Customer will be required to incur in connection with the Sales Agreement, which the Customer will be informed when choosing a method delivery and ordering.
  2. The Buyer can choose the following forms of payment for the ordered Goods:
  • bank transfer to the Seller's bank account (in this case, the order will be processed after the Seller sends the Buyer a confirmation of acceptance of the order and after the funds are credited to the Seller's bank account);
  • by bank transfer through an external payment system ++++++++++++ , (in this case, the execution of the order will begin after the Seller sends an order confirmation to the Buyer and after the Seller receives information from the system about payment by the Customer);
  • payment card (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro) (in this case, the order will be processed after the Seller sends an order acceptance confirmation and after the Seller receives information from the system about the payment made by the Buyer);
  • cash on delivery, payment by the Supplier when making the Delivery (in this case, the execution of the order will begin after the Seller sends the order confirmation to the Buyer);
  • cash upon self-delivery - payment at the Seller's office (in this case, the order will be processed immediately after the Seller sends the Buyer a confirmation of acceptance of the order, and the Goods will be issued at the Seller's office).
  1. The Buyer must pay for the order in the amount arising from the concluded Sale and Purchase Agreement within 1 Business Day if he has chosen the prepayment form.
  2. If the Customer fails to pay the payment within the time period specified in the Rules, the Seller sets an additional period for the Customer to make the payment and informs the Customer about this on a permanent medium. Information about the additional payment term also includes information that after this period the Seller withdraws from the Sales Agreement. In case of ineffective expiration of the second payment term, the Seller sends the Buyer an application for withdrawal from the contract.
 
DELIVERY
 
1. The Seller delivers within the territory of the European Union.
2. The Seller is obliged to deliver the Goods, which are the subject of the Sales Agreement, without defects.
3. The Seller publishes information on the number of Working Days required for Delivery and execution of the order on the Store Website or mobile application.
4. The date of delivery and completion of the order indicated on the Store's Website or mobile application is calculated in Business Days.
5. The date of Delivery and execution of the order indicated on the Store's Website or mobile application is counted in Business days from the date of conclusion of the Purchase and Sale Agreement, if the Buyer chooses the "cash on delivery" payment option.
6. The ordered Goods are delivered to the Buyer through the Supplier at the address specified in the order form.
7. The customer is obliged to inspect the delivered parcel on time and in the manner accepted for parcels of this type. In case of loss or damage to the shipment, the Customer has the right to require the Supplier's employee to draw up an appropriate protocol.
8. To receive a VAT invoice, the buyer must declare at the time of purchase that he is purchasing the Goods as an Entrepreneur (taxpayer). The above declaration is made by checking the appropriate box on the order form before sending the order to the Seller.
9. If the Customer is absent at the address indicated by him, specified as the Delivery Address when placing the order, the Supplier's employee will leave a notice or try to contact by phone to determine the date on which the Customer will be present. If the Supplier returns the ordered Goods to the Service, the Seller contacts the Buyer by e-mail or by phone, re-agreeing with the Buyer the date and cost of Delivery.
GUARANTEE
 
  1. The Seller ensures the Delivery of the Goods without physical and legal defects. The seller is liable to the buyer if the goods have a physical or legal defect (warranty).
  2. If the Goods are defective, the Buyer may:
  • demand the replacement of the defective Goods by the Goods without defects or the elimination of the defect. The Seller is obliged to replace the defective Goods with a Good without defects or to remedy the defect within a reasonable time without undue inconvenience to the Buyer.
  • The Seller has the right to refuse to satisfy the Buyer's application if it is impossible to bring the defective Goods into conformity with the Purchase Agreement by the method chosen by the Buyer or will require excessive costs compared to the second possible way of bringing it into line with the Purchase Agreement.
  1. The buyer exercising the rights under the warranty is obliged to deliver the defective goods to the address of the Seller. In the event that the Client is a Consumer and an Entrepreneur with the rights of a Consumer, the shipping cost is covered by the Seller.
  2. Any complaints related to the Goods or the performance of the Sales Agreement may be sent by the Buyer in writing to the Seller.
  3. The Seller, within 14 days from the date of the request containing the complaint, will respond to the complaint of the Goods or the complaint related to the implementation of the Sales Agreement, which was reported by the Customer.
  4. The seller does not use the out-of-court dispute resolution specified in the Law of September 23, 2016 on the out-of-court resolution of consumer disputes.
  5. Goods sold by the Seller may be covered by a warranty provided by the manufacturer of the Goods or the distributor.
  6. The customer declares that:
  • the right to use property copyrights, industrial property rights and / or related rights to - respectively - works, objects of industrial property rights (for example, trademarks) and / or objects of related rights that make up the content;
  • placement and distribution within the services, personal data, images and information about third parties took place legally, voluntarily and with the consent of the persons to whom they relate.
9. The rules for the protection of Personal Data are set out in the Privacy Policy.
TERMINATION OF AN AGREEMENT
1. A Customer who is a Consumer and an Entrepreneur with the rights of a Consumer who has entered into a Purchase and Sale Agreement may withdraw from it within 30 days without giving reasons, if the presentation is preserved and has not been used.
2. The term for withdrawal from the Sales Agreement begins from the moment the Goods are handed over to the Consumer, the Entrepreneur with the rights of the Consumer or a third party appointed by them, except for the carrier.
3. The Consumer and the Entrepreneur with the rights of the Consumer may withdraw from the Sales Agreement by submitting a withdrawal application to the Seller.
4. The Consumer and the Consumer Trader may withdraw from the Agreement by submitting a withdrawal request to the Seller through the form available on the website. The Seller must immediately acknowledge to the Consumer and the Consumer Traders the receipt of the form submitted via the website or mobile application.
5. In the event of termination of the contract of sale, it is considered invalid.
6. If the Consumer or the Entrepreneur with the rights of the Consumer submitted an application for withdrawal from the Sales Agreement before the Seller accepted his offer, the offer ceases to be binding.
7. The Seller is obliged immediately, no later than within 14 days from the date of receipt of the Consumer's or the Entrepreneur's application to withdraw from the Sales Agreement, to return all payments made by him, including the cost of Delivery of the Goods to the Consumer or an entrepreneur with consumer rights. The Seller may withhold refunds of payments received from the Consumer or the Consumer Business until the Goods are returned or until the Consumer or the Consumer Business provides evidence of the return of the Goods, whichever occurs first.
8. If the Consumer or the Entrepreneur with the rights of the Consumer, exercising the right of withdrawal, has chosen a method of delivery of the Goods other than the cheapest usual method of delivery offered by the Seller, the Seller is not obliged to reimburse the additional costs incurred by the Consumer or Entrepreneur with Consumer rights.
9. The Consumer or the Entrepreneur with the rights of the Consumer is obliged to immediately return the Goods to the Seller, but no later than within 14 days from the date of withdrawal from the Purchase Agreement. To meet the deadline, it is enough to return the Goods to the Seller's address ahead of schedule.
10. In case of refusal, the Customer, who is a Consumer or an Entrepreneur with the rights of a Consumer, shall bear only the direct costs of the return.
11. If, by its nature, the Goods cannot normally be returned by mail, the Seller informs the Consumer and the Entrepreneur with the rights of the Consumer of the costs of returning the goods on the Store's Website or mobile application.
12. The Consumer and the Entrepreneur with the rights of the Consumer are responsible for the decrease in the value of the Goods as a result of its use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
13. The Seller refunds the payment using the same payment method used by the Consumer or the Consumer Entrepreneur, unless the Consumer or the Consumer Entrepreneur has expressly agreed to another return method that does not incur any costs for him.
14. The right to withdraw from the Sales Agreement is not granted to the Consumer and the Entrepreneur with the rights of the Consumer in respect of contracts under which the Goods are delivered in a sealed package, which, once the package has been opened, cannot be returned for reasons of health or hygiene reasons if the package was opened after delivery.
15. Both the Customer and the Seller may terminate the contract for the provision of electronic services at any time and without giving reasons, subject to the rights acquired by the other party before the termination of the above agreement and the terms below.
16. The registered customer terminates the contract for the provision of electronic services by sending the relevant declaration of will to the Seller using any means of remote communication that allow the Seller to get acquainted with the will of the Customer.
17 The Seller terminates the contract for the provision of electronic services by sending the Customer an appropriate declaration of will to the e-mail address specified by the Customer during Registration.
FREE SERVICES
  1. The Seller provides Buyers with free electronic services:
  • Newsletter;
  • Maintaining a customer account;
  • Posting reviews.
  • The Seller reserves the right to choose and change the type, form, time and method of providing access to the mentioned selected services, about which he informs the Clients in the manner corresponding to the change in the Regulations.
  1. The "Newsletter" service can be used by any Buyer who enters his email address using the registration form provided by the Seller on the Store's Website or mobile application. After submitting the completed registration form, the Client shall immediately receive an activation link by e-mail to the e-mail address indicated in the registration form to confirm the subscription. As soon as the link is activated by the Customer, an agreement is concluded for the provision of the "Newsletter" service in electronic form.
  2. When registering, the Client can additionally check the appropriate box in the registration form to subscribe to the "Newsletter" service.
  3. The "Newsletter" service consists in the sending by the Seller to the e-mail address of electronic messages containing information about new products or services in the Seller's offer. The newsletter is sent by the Seller to all subscribed buyers.
  4. Each Newsletter addressed to specific Clients includes, in particular: information about the sender, the completed “Subject” field, an indication of the content of the shipment and information about the possibility and method of unsubscribing from the free Newsletter service.
  5. The Client may at any time unsubscribe from the Newsletter by unsubscribing from the link contained in each email sent as part of the Newsletter service or by deactivating the corresponding box in the Client Account.
  6. The Buyer Account Maintenance service is available after Registration on the terms described in the Regulations, and consists in providing the Buyer with a special panel on the Store Website or mobile application that allows the Buyer to change the data provided by him during Registration, as well as tracking the status of orders and the history of already completed orders .
  7. A registered Customer may submit a request to the Seller to delete the Customer Account, but if the Seller requests the deletion of the Customer Account, it may be deleted within 14 days from the date of the request.
  8. The service of posting reviews consists in providing the Seller with the opportunity, Buyers who have a Buyer Account, to publish on the Store Website or mobile application the Buyer's individual and subjective statements regarding, in particular, the Goods.
  9. Cancellation of the service Posting reviews is possible at any time and consists in the termination by the Customer of posting content on the Store Website or mobile application.
  10. The Seller has the right to block access to the Buyer's Account and free services, in the event of the Buyer's actions to the detriment of the Seller or other Buyers, the Buyer's violation of the law or the provisions of the Regulations, as well as blocking access to the Client's Account and free services is justified by security considerations, in particular: violation by the Client of security Website of an online store or mobile application or other hacking activities. Blocking access to the Client's Account and free services for the above reasons is valid for the period necessary to resolve the issue that is the basis for blocking access to the Client's Account and free services.
INTELLECTUAL PROPERTY RIGHTS
  1. All information contained on the pages of the Site or mobile application, including photographs, logos, design, descriptions, videos, contact details, and other information, are the intellectual property of the Site Administration or trademark owners who have provided relevant information about their products and services, and have given permission to post such information on the Site. Copying and any other use of the Site materials for commercial purposes without the consent of the Site Administration is prohibited.
  2. All exclusive property copyrights to the Site or mobile application belong to the Site Administration. The use of the Site or mobile application by Users is possible strictly within the framework of the Agreement and the legislation on intellectual property rights.
  3. All trademarks and product names are the property of their respective owners. The User agrees not to reproduce, repeat, copy, any parts of the Site or the mobile application, except when such permission is given to the User by the Site Administration.
  4. For all questions regarding rights, as well as with other questions and suggestions, you can contact us by mail info@totispharma.com
PUBLICITY OF THE PERSONAL OFFICE
  1. This function enables the User, who is registered on the Site or mobile application and has his own personal account (hereinafter referred to as the Owner of the personal account), to provide information about himself in the public domain for all visitors to the Site or mobile application.
  2. The public page of a specialist makes it possible to search for a specialist, study information about him, contact information for a consumer of services.
  3. This consumer of services can choose the specialist he needs according to the display information that the Owner of the public page has made open and available.
  4. When choosing this function, the Owner of the personal account agrees to the openness and availability of information about himself.
  5. The openness/closeness of personal account information for each item is regulated by the settings on the Site or mobile application.
  6. The owner of a personal account has the following information about himself and chooses what information to display or not to display:
    1. FULL NAME;
    2. contact details (phone, e-mail);
    3. list of services;
    4. place of provision of services;
    5. education documents;
    6. photo of works.
  7. The owner of the personal account, who has agreed to the publicity of the personal account, agrees that the Site or mobile application is not responsible for the confidentiality of data transmitted via the Internet, due to the fact that access to data is open for use by third parties outside the zone of controlled data subject to Site Administration, therefore, the Site Administration is not responsible for the protection of personal data provided for in this Agreement.
 
FINAL PROVISIONS
  1. The Seller is liable for non-performance or improper performance of the contract, but in the case of contracts concluded with business customers, the Seller is only liable in case of intentional damage and within the limits of real losses incurred by the Customer who is an entrepreneur.
  2. The content of these Rules can be recorded by printing, saving on a medium or downloading at any time from the Shop Website or mobile application.
  3. In the event of a dispute arising under the concluded Sale and Purchase Agreement, the parties will seek to resolve the issue amicably. The law applicable to the settlement of any disputes arising from these Rules is Polish law.
  4. The Seller informs the Client, who is a Consumer, about the possibility of using out-of-court methods for handling complaints and redressing damages. Rules for accessing these procedures are available at the offices or websites of persons authorized to pre-trial dispute resolution.
  5. The Seller reserves the right to make changes to these Rules. All orders accepted by the Seller for execution before the date of entry into force of the new Rules are implemented on the basis of the Rules in force on the date the order was placed by the Buyer. Changes to the Rules shall enter into force within 7 days from the date of publication on the Store's Website. The Seller informs the Customer 7 days before the entry into force of the new Rules about the change in the Rules by means of an e-mail message containing a link to the text of the amended Rules. If the Customer does not accept the new content of the Regulations, he is obliged to notify the Seller about this, which entails the termination of the contract. 
  6. If you have found your intellectual property (photo, text, etc.) illegally published on the Site, contact the Site Administration to resolve the problem info@totispharma.com
  7. The regulation comes into force from 01.07.2022 .